Lessons on the intersection of sales and AI (Issue 4)
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Integrate your CRM with other tools
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How to connect your integrations to your CRM platform?
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Techbit is the next-gen CRM platform designed for modern sales teams
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Why using the right CRM can make your team close more sales?
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What other features would you like to see in our product?
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Welcome to the fourth installment of my TL;DR on the intersection of Sales and AI!
Every week we interview Sales Leaders, Individual Contributors (ICs), and SalesOps experts about Sales and AI. Since the field is emerging rapidly, I wanted to share my learnings with you.
Top things we heard from Sales Leaders
- Sales Leaders find AI entering data into the CRM helpful, but they believe the real value is in answering how do I unlock this deal? They are looking to use AI to pattern match and identify what a successful closed deals look like.
- Sales leaders are seeing a trend where AI is posed as a buddy to IC's and Sales teams and as a hall monitor for Sales Leaders to employ.
- Sales leaders at early-stage startups find that they have no playbook that is repeatable and are always in the learning phase. They don't want to restrict imagination. They want AI to help expand/improve their playbook.
Top things we heard from Individual Contributors
- Some IC's are shying away from integrating chat based AI into their daily workflow because of the high effort required in sourcing and prepping relevant data to load into AI to get a quality response.
- IC's believe that AI can be helpful in the sales development process. They imaging it confirming if a follow up event is locked in through calendar invites synced into their CRM. It would also flag deals accordingly.
- IC's believe that AI can help handle angry responses during prospecting by suggesting objection handling steps to appropriately address a No.
ChatGPT prompts we hear sales teams are trying today:
- "Check the following text for spelling and grammar errors,” then enter the text.
- "Check the following text for professional voice and tone. Use industry-specific language and terminology for sales."
Interesting Reads from the web:
- ChatGPT best Practices (10-15 Min read): A helpful set of guidelines to level up your use of ChatGPT written by the folks at OpenAI.
- (HBR) How Generative AI will Change Sales (10 Min Read): A Harvard Business Review article on the evolving landscape of sales and AI.
Biggest questions we are thinking on right now:
- When in the evolution of a business does the CFO become an influential stakeholder in making sales tech decisions to ensure good numbers?
Are you also looking to use AI to improve your sales team? I would love to hear what you are thinking and help out if we can. Grab a time on our calendar. Don't be last on the AI train.
/Rasmus
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